Chronically Chic Shipping Policy

Last Updated: March 22, 2025

Thank you for shopping with Chronically Chic! We know how important it is to get your orders quickly and safely, and we are committed to making your shopping experience as smooth and transparent as possible. We work with Printful to fulfill all orders, meaning every item is made specifically for you after your order is placed. Below you’ll find all the details you need to understand our shipping process, rates, and delivery times.

Order Processing Time

Each item at Chronically Chic is made to order, so once we receive your purchase, our team gets to work! We typically process orders within 2–7 business days, depending on the product and our order volume. This processing time includes printing, packing, and preparing your order for shipment. It’s important to note that this is separate from the shipping time, so the delivery timeframe will depend on when the order is fulfilled.

Shipping Rates & Delivery Times

We want to be upfront with you about our shipping rates so that there are no surprises. The shipping cost will depend on the size and weight of your order, as well as its destination. Below are the details for U.S.-based customers:

  • T-shirts, Tank Tops, Long Sleeve Shirts, Crop Tops, and Similar Items:

    • Estimated Shipping Time: 4–22 business days

    • Shipping Rate: $4.69 per item

    • Additional Item Rate: $2.20 per item

  • Hoodies, Sweatshirts, Jackets, Sweatpants, Joggers, and Similar Items:

    • Estimated Shipping Time: 5–30 business days

    • Shipping Rate: $8.49 per item

    • Additional Item Rate: $2.50 per item

Please keep in mind that the delivery times are estimates and may vary based on factors such as carrier delays, location, or high order volume. Our goal is to get your order to you as quickly as possible, and we always aim to exceed your expectations.

Shipping Options

Once your order is ready, we’ll ship it via one of our trusted partners (USPS, FedEx, DHL, or DPD). You'll receive a tracking number so you can monitor your order’s journey every step of the way. Our available shipping options include:

  • Domestic Orders (USA):

    • Standard Shipping: 3–4 business days after fulfillment

    • Express Shipping: 1–3 business days after fulfillment

  • International Orders:

    • Standard International Shipping: 5–20 business days after fulfillment

    • Express International Shipping: 1–3 business days after fulfillment

We offer a variety of shipping options to give you flexibility, but please be aware that shipping times may fluctuate based on the destination and delivery carrier.

International Shipping & Customs Fees

We’re excited to ship internationally to most countries, but please note that international orders may be subject to customs duties, taxes, or additional fees upon arrival. These fees are determined by your country’s customs office, and unfortunately, we are not able to cover these costs. We recommend checking with your local customs office for more information about these charges before placing an order.

Some countries may have shipping restrictions on certain goods. If your order cannot be fulfilled due to these restrictions, we will notify you immediately and do our best to provide a solution.

Tracking Your Order

Once your order is on its way, we’ll send you a tracking number via email so you can follow its progress. You can easily monitor where your order is and when it will arrive. If there are any issues with tracking or you have questions about delivery, please don’t hesitate to reach out to us at [email protected]. We’re happy to assist you and make sure your experience is as smooth as possible.

Returns, Exchanges, and Address Changes

We want you to be completely satisfied with your purchase, but if something isn’t right, we’ve got you covered. Returns and exchanges are handled according to Printful's policies. Please refer to Printful’s return page for more information on how to return or exchange an item.

If you need to update your shipping address, please contact us right away. We’ll do our best to make changes before your order is processed, but if the order is already on its way, we might not be able to update the address. Your satisfaction is our priority, so we’ll work with you to resolve any issues as quickly as we can.

Important Considerations

  • Shipping Fees: The shipping cost is determined based on the size, weight, and destination of your order. The final shipping fee will be calculated at checkout.

  • Customs & Import Duties: International customers may be subject to import duties, taxes, and fees once their package arrives. These are determined by your local customs office and are the responsibility of the customer.

  • Shipping Delays: While we strive to ensure timely delivery, factors beyond our control—such as weather conditions or carrier delays—can sometimes impact shipping times. If your package is delayed, we’ll do our best to assist and keep you informed.

Need Help?

If you have any questions or concerns about your order, we’re here to help! Please feel free to email us at [email protected]. We understand that shipping and delivery can be stressful, so we’ll do everything we can to make your experience as smooth and straightforward as possible.

A Personal Note

Thank you for choosing Chronically Chic for your purchase. We are truly grateful for your support, and we’re committed to providing you with the best shopping experience possible. If you have any feedback or suggestions, don’t hesitate to let us know—we’re always listening and striving to improve. We value each and every one of our customers, and we look forward to bringing your order to life!