Refund, Exchange & Store Credit Policy
Last Updated: February 13, 2025
We want you to love your purchase! If you’re not completely satisfied, we offer refunds, exchanges, and store credit under the following conditions.
1. Returns & Exchanges
We accept returns and exchanges within 14 days of delivery. To be eligible:
✅ Items must be unused, unworn, and unwashed with original tags/packaging.
✅ The return request must be made within 14 days of receiving your order.
✅ Digital downloads, personalized items, and worn clothing are final sale and cannot be returned.
Exchanges
If you received the wrong size or color, we’ll exchange it for the correct item.
Exchanges depend on stock availability. If the item is out of stock, store credit will be issued.
2. Refunds
Refunds are only issued for damaged or defective items.
You must notify us within 7 days of delivery with clear photos of the damage.
If approved, we’ll process a refund to your original payment method.
🚨 We do not offer refunds for buyer’s remorse, wrong size selection, or shipping delays caused by carriers.
3. Store Credit
If you change your mind about an item, you may return it for store credit instead of a refund.
Store credit is issued once we receive and inspect the returned item.
Credit must be used within 30 days of issuance.
4. Non-Returnable Items
⛔ Final Sale Items:
Digital downloads (since they cannot be returned).
Used yoga mats, personalized products, and worn/washed clothing.
Any item returned in a condition that is not resellable (e.g., stained, damaged, or missing pieces).
5. How to Start a Return or Exchange
📧 Email us at [email protected] with:
Your order number
A description of the issue
Photos (if the item is damaged or incorrect)
We’ll review your request and provide return instructions. Customers are responsible for return shipping unless the item is defective.
6. Late or Missing Refunds
Refunds take 5-10 business days to appear on your statement. If you don’t see it after 10 days, check with your bank before contacting us.