Refund, Exchange & Store Credit Policy
Last Updated: March 22, 2025
Returns & Exchanges Policy
At Chronically Chic, we are committed to providing high-quality products and excellent service. If you are not completely satisfied with your purchase, we want to make it right. Please carefully review our returns and exchanges policy, as it varies based on the type of product purchased.
1. Digital Products
Final Sale Policy:
Due to the nature of digital products, all sales are final. Once a digital product is purchased and downloaded (such as eBooks, courses, or digital prints), we do not offer refunds, exchanges, or cancellations. This is because digital products cannot be returned once accessed.
Chargebacks:
If a chargeback is initiated for any digital product purchase, Chronically Chic reserves the right to block access to the product and will hold the customer responsible for any fees or penalties associated with the chargeback process.
If You’re Unhappy with Your Digital Product:
We value your feedback and want to improve the experience for everyone. If you are dissatisfied with a digital product, please contact us directly. Although we cannot offer a refund, we would love the opportunity to resolve your concerns. In appreciation for your feedback, we offer the chance to beta test future digital products for free, providing you with early access to upcoming releases. After you provide your feedback on the first beta product, you will receive a $5 gift card to Chronically Chic as a thank-you for your time and input.
2. Memberships
Non-refundable:
Memberships, subscriptions, or any recurring services are non-refundable. However, if you are dissatisfied with your membership or subscription service, please contact us within 7 days of your first charge to discuss your concerns. Refunds will not be issued beyond the 7-day window unless there is a technical issue or error on our end.
3. Printful Merchandise
Printful’s Fulfillment Process:
Merchandise fulfilled by Printful, including items such as apparel, accessories, and home goods, is subject to Printful’s return and exchange policies. We have outlined the following guidelines for these products:
Return Window for Damaged/Defective Items:
If your Printful merchandise is damaged or defective, please contact us within 30 days of receiving your order. To proceed with a return, you will need to send us clear photos of the damage or defect. We will initiate the return or exchange process, depending on the issue.
Non-Defective Merchandise:
We do not accept returns or offer refunds for non-defective Printful merchandise, including but not limited to incorrect sizes, colors, or if you simply change your mind. Please be sure to carefully review your order (size, color, style) before completing your purchase to avoid any dissatisfaction.
Exchanges:
Printful does not facilitate direct exchanges for non-defective items. If you require a different size, style, or color, you will need to return the original item (if eligible) and place a new order. In cases of defective or incorrect items, we will assist with the return and provide a replacement, refund, or store credit, as applicable. If the item is out of stock, you will have the option of receiving a refund or store credit.
Return Shipping Costs:
Customers are responsible for covering the return shipping costs for non-defective merchandise. However, if the return is due to a defect, damage, or an error on our part, we will cover the return shipping fees.
4. Non-Returnable Items
Certain items are non-returnable and cannot be refunded or exchanged under any circumstances. These include:
Digital products (eBooks, downloadable content, courses, etc.)
Custom-made or personalized items
Worn or washed apparel or merchandise
Clearance, final sale, or discounted items
Gift cards
Please review your order carefully before making a purchase to avoid dissatisfaction with non-returnable items.
5. Buyer’s Remorse
We understand that sometimes you may change your mind about a purchase. However, we do not accept returns or issue refunds for buyer’s remorse. This includes situations where you may have selected the wrong size, color, or product, or if you simply decide you no longer want the item after completing your purchase. We encourage you to double-check all order details before finalizing your purchase. If you are unsure about a product, feel free to reach out to us before ordering for additional information.
6. Process for Returns & Refunds
To initiate a return for a defective item or an issue with your Printful merchandise, please send an email to [email protected] with the following information:
Your order number
A detailed description of the issue or defect
Clear, high-quality photos of the damaged or defective product (if applicable)
Once we receive this information, we will review your claim and provide instructions on the next steps. Depending on the issue, you will receive a replacement, store credit, or a refund. Refunds will be issued to the original payment method.
7. Exceptions & Special Cases
In some cases, exceptions to our return and exchange policy may be made on a case-by-case basis. Any exceptions will be handled at the discretion of Chronically Chic’s customer service team, and may require additional documentation or proof of the issue.
Contact Us
If you have any questions or concerns about our return and exchange policy, or if you need assistance with a return, please reach out to Kacie at [email protected]. We will make every effort to address your concerns and resolve any issues as quickly and professionally as possible.